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SAFETY SECURITY

At Botanica Garden Products, we recognize and respect the importance of maintaining the safety and security of your personal and financial information. This section outlines our commitment to managing and safeguarding this data.

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Data Usage

The personal and financial data we collect serves specific purposes. This may include verifying identity, processing orders, facilitating payments, and other operational necessities. We may use third-party banking services to authenticate and verify payment details for security purposes.

Upon placement of an order, customers will typically receive an email notification acknowledging their request. Our dedicated team then manually processes these orders, making contact with the customer to discuss available payment options such as Electronic Funds Transfer (EFT), cheque, or credit card.

Please note, we do not store your payment information without your explicit consent. Our procedures ensure the processing of this information is carried out with the utmost security and discretion.

 
Data Storage

Your information is stored on secure servers and managed with a variety of security measures including encryption and security software. Only authorized personnel are permitted access to this data and are required to adhere to strict privacy and confidentiality agreements.

We take reasonable steps to preserve the security of your information, both online and offline. However, we cannot guarantee the security of any information you transmit to us, and you do so at your own risk.

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Data Protection

We have implemented numerous physical, electronic, and managerial procedures to safeguard and secure the information we collect. These measures aim to prevent unauthorized access, maintain data accuracy, and ensure the appropriate use of information.

Our relationships with third-party service providers that have access to your personal information are carefully managed and they are bound by confidentiality and data protection obligations.

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Customer Responsibility

While we strive to protect your personal information, it is also your responsibility to safeguard your data. We encourage customers to use secure networks, regularly update passwords, and monitor their accounts for any suspicious activity.

We urge you not to share your account details, passwords, or other sensitive information with anyone. If you believe your account has been compromised, please contact us immediately.

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Trust and Confidence

We are committed to earning and maintaining your trust. We understand the value of your information and promise to uphold the highest standards of privacy and security in managing it. By being transparent about our practices and maintaining robust security measures, we hope to assure you that you can confidently do business with us.

In case of any queries or concerns regarding our safety and security policy, please contact our team.

 

Please note: This Safety and Security policy is subject to change without prior notice. Any changes will be updated on this page to reflect our ongoing commitment to your data protection. We recommend you review this policy periodically for any updates.

PRIVACY POLICY

1. Introduction

Botanica Garden Products ABN 67 684 502 247 (“we”, “us” or “our”) values and respects the privacy of all our customers and visitors. This Privacy Policy outlines how we collect, store, use, and disclose your personal information in accordance with the Australian Privacy Principles (“APPs”) contained in the Privacy Act 1988 (Cth) ("the Act").

This Privacy Policy applies to all business entities that use our services and visit our online store, regardless of their location. By using our services or accessing our online store, you consent to the collection, storage, use, and disclosure of your personal information as described in this Privacy Policy.

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2. Types of Personal Information We Collect

As we provide a business-to-business service, we primarily collect business information. However, in some cases, we may need to collect personal information. Such information may include, but is not limited to:

  •  Business names

  •  Business addresses

  •  ABN/ACN

  •  Names and contact information of representatives

  •  Payment and financial information

  •  Website usage data

We only collect personal information that is necessary to deliver our services, manage our business, or as required by law.

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3. How We Collect Personal Information

We collect personal information directly from you or your representatives. This may occur when you:

  • Create an account on our online store

  • Purchase or inquire about our products or services

  • Visit our website (through cookies and other similar technologies)

  • Contact us directly by email, telephone, or in-person

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4. Use of Personal Information

We use the personal information we collect to:

  •  Provide, manage, and improve our services

  •  Process transactions and send related communications

  •  Respond to inquiries or feedback

  •  Comply with legal obligations

  •  Maintain security and to prevent fraud

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5. Disclosure of Personal Information

We will not disclose your personal information to third parties unless:

  •  You have provided your express consent

  •  It is required or permitted by law

  •  It is necessary to provide our services (such as disclosure to third-party service providers)

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6. Security of Personal Information

We take reasonable steps to ensure your personal information is protected from misuse, interference, loss, unauthorized access, modification, or disclosure. We employ appropriate technical and organisational security measures, including secure servers, firewalls, and encryption of financial transactions.

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7. Accessing and Correcting Your Personal Information

You may request access to, or correction of, any personal information we hold about you or your business at any time. To do so, please contact us using the details provided below.

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8. Changes to Our Privacy Policy

We reserve the right to revise this Privacy Policy at any time, and any changes will take effect immediately upon publication on our website. Please check this page regularly for updates.

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9. Contact Us

If you have any queries or complaints about our handling of your personal information or this Privacy Policy, please contact us at:

BOTANICA GARDEN PRODUCTS
21 RADIUS DRIVE LARAPINTA QLD 4110 PO BOX 136 INALA QLD 4077
PH: 07 3273 8490

FAX: 07 3711 2833

ABN: 67 684 502 247

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This Privacy Policy was last updated on 4/6/2023.

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